Your Capacity.so app stalled. We'll get it shipped.
Your Capacity.so bot is answering wrong. We tune it and finish the integrations.
AI surfacing outdated knowledge base articles. Routing rules that don’t fire on certain keywords. CRM webhooks failing in one direction. Escalation thresholds never triggering. White-label CSS broken by platform updates. We tune the knowledge base, fix the workflow logic, and complete the Salesforce, HubSpot, or Zendesk integration your team is waiting on.
"AppStuck saved our project! We were stuck for months... got us live in just 3 weeks."
Common Capacity.so Problems We Fix
Capacity.so projects hit predictable blockers when you push beyond the platform’s defaults. These are the most common issues we resolve.
AI Giving Wrong Answers From Your Knowledge Base
Capacity’s AI bot surfaces incorrect or outdated answers when knowledge base articles conflict or have gaps. We audit your content architecture, resolve conflicts, and tune the bot so it routes ambiguous queries to a human instead of guessing.
Ticket Routing Not Triggering Correctly
Routing rules that should escalate to a specific team or inbox don’t fire under certain conditions. Often a keyword conflict or rule ordering issue in the workflow config. We trace the logic and fix the routing so tickets land in the right place.
CRM / Helpdesk Integration Failing
Syncing Capacity with Salesforce, HubSpot, Zendesk, or a custom CRM involves webhook configuration and field mapping that’s easy to misconfigure. We fix the integration so data flows correctly in both directions.
Escalation Workflows Not Triggering
Automated escalation rules that should notify a manager or open a priority ticket aren’t firing. We audit the condition logic, fix trigger thresholds, and test escalation paths end-to-end.
White-Label Branding and Custom UI
Capacity’s chat widget and portal have limited built-in customisation. When your brand requires deeper CSS or layout changes, we implement them cleanly without breaking platform updates.
Reporting and Analytics Gaps
Capacity’s native reports don’t always cover the metrics your team needs. We extend reporting with custom dashboards or data exports that connect to your BI tools.
Recognize any of these? We fix them in 2–5 days.
Book Free Discovery CallWhat We Do With Capacity.so Projects
We assess what’s blocking you, fix it, and get your app to production.
Project Assessment
We review your Capacity.so app and identify exactly what’s blocking you from going live.
Bug Fixes & Rescue
Fix workflows, integration failures, and custom logic issues without touching what works.
Production Launch
Environment setup, configuration, and a production-grade deployment.
Feature Completion
Custom logic, integrations, and business rules that the platform couldn’t handle natively.
How We Work
Three steps. You know the cost before committing to anything.
Free Discovery Call
30 minutes. You show us the app and describe what’s blocking you. We tell you honestly what it needs and what it costs. No commitment.
Assessment & Fix Plan
Within 48 hours of starting, you get a written plan: what we’ll fix, in what order, and the projected timeline. You approve before any work begins.
Fix, Test & Launch
We fix the issues, test with real-world conditions, and deploy. You get a working app on production, a handover document, and optional post-launch support.
Responds within 1 business day. No commitment.
Pricing
Transparent rate, no surprises. Every project starts with a free assessment so you know exactly what it takes before committing.
Minimum 5 prepaid hours · Fixed quotes available
- Free discovery call included
- Written plan and estimate before work starts
- Hourly billing or fixed project quote
- No surprise charges - you approve scope first
- Post-launch support available
Typical engagements: 5–40 hours depending on complexity.
Projects We’ve Rescued
300+ apps launched. 98% success rate across 15 years.
Nordic FinTech — Stuck for Months, Live in 3 Weeks
A FinTech team had been stuck on their AI-generated app for months before reaching out. We took over the project, assessed what was blocking them, and had them live within 3 weeks.
"AppStuck saved our project! We were stuck for months... got us live in just 3 weeks."
- Lars Andersen, Nordic FinTech SolutionsFrequently Asked Questions
Everything you need to know before reaching out.
Your Capacity.so Project Is Close. Let’s Finish It.
Free discovery call. No commitment. We tell you exactly what it takes to ship — you decide if it makes sense.
Responds in <1 business day. Based in Europe, serving clients worldwide.
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